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The Ivey Casebook Series
Building Customer Value Through World-Class Operations

Introduction to the Ivey Casebook Series PAUL W BEAMISH
Preface
DEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
PROCESS DESIGN: Earth Buddy®
Greaves Brewery
Quinte MRI
ING Direct Canada
Celestica Inc. - Memory Business Unit
Thera-Aid Medical Devices
Introduction to Process Simulation
Red Cross Mobile Blood Clinics - Improving Donor Service
Introduction to Inventory Control and Independent Demand
McLeod Motors Ltd.
Iron Ore Company of Ontario
VBF Tubing (Abridged)
PLANNING AND CONTROL: Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines
MacPherson Refrigeration Limited
Lamson Corporation (R)
Martin Trailers Limited
Illustrious Corporation
PROJECT MANAGEMENT: Note on Project Management Fundamentals
Gadget Toy Company
H.M.S. Pinafore
CPSim: The Critical Path Simulator (Windows Version)
Waterloo Regional Police Services: The CIMS Project
QUALITY: LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey
Noram Foods
Hillcrest Auto
Mutual Life of Canada - The Group Client Service Guarantee (A)
SUPPLY CHAIN MANAGEMENT: International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
Dabbawallahs of Mumbai (A)
Daikin Industries
Grocery Gateway: Customer Delivery Operations
Ladner Building Products
Canadian Pharmaceutical Distribution Network
OPERATIONS STRATEGY: Butler Metal Products: Focusing the Factory
Mitel Semiconductor
Electrosteel Castings Limited
Blinds To Go: Invading the Sunshine State
ASIMCO International Casting Company (A)
The Atlanta Symphony Orchestra
Navistar: Environmental Management (A)
Indian Oil Corporation Limited. - The Mathura Refinery

Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Features:
- strong decision orientation of real-world cases
- clear development of the linkages between business processes and customer value
- diversity of international case settings
- mixture of cases, simulations and in-class exercises